Privacy Policy

Last updated: 1 January 2025

1. Introduction

Lancashire Water Main Repairs ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of personal information:

  • Name and contact details (email address, phone number, postal address)
  • Property address and details relevant to the services you request
  • Communication records (emails, phone calls, messages)
  • Website usage data (IP address, browser type, pages visited)

3. How We Use Your Information

We use your personal information to:

  • Provide and manage the services you have requested
  • Respond to your enquiries and provide customer support
  • Send you relevant information about our services (with your consent)
  • Improve our website and services
  • Comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract (when you engage our services), legitimate interests (to improve our services and communicate with you), consent (for marketing communications), and legal obligation (to comply with applicable laws).

5. Data Sharing

We do not sell your personal information to third parties. We may share your information with water companies (as required to complete works), subcontractors (who assist in delivering our services), and regulatory bodies (where required by law).

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate personal data
  • Request erasure of your personal data
  • Restrict processing of your personal data
  • Data portability
  • Object to processing of your personal data
  • Withdraw consent at any time

8. Cookies

Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser preferences.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: